Supporting innovative tech solutions for education

When schools rely on Education Consultants for their classroom technology, reliability is everything. That’s why the leading education technology integrator turned to Punch Technology; to deliver faster, more dependable systems and a partner they can trust.

We spoke with the Procurement Director at Education Consultants about the challenges they had faced in hardware procurement and how Punch Technology had helped them deliver.

The challenge:

Inconsistent hardware reliability was impacting user confidence

Allow precise specification of system components

Require a reliable and supportive hardware partner who understood the impact system performance would have on their reputation and the experience of their customers

Provide dependable after-sales support and fast resolution times

Education Consultants supports schools with innovative technological solutions, selling equipment and building trusted partnerships. The machines they need are typically used for day-to-day tasks such as spreadsheet building, web-based platforms and general office tasks.

As they explain, the company had experienced inconsistent hardware reliability, which had negatively affected user confidence and they had decided to look for custom-built PC solutions so that they had more control over specifying the components. Punch was chosen due to being a local company, and due to offering a 3-year warranty which was a key in the decision making process.

The Punch Technology solution

Education Consultants explained to us that although there are no special requirements for their systems beyond school day-to-day office use, it’s extremely important that the business is able to specify precise hardware configurations and performance expectations, which is where the relationship with Punch has had the most significant advantage. As their Procurement Director says;

“We specify what’s needed, and the Punch team offer clear advice and helpful alternatives where necessary. The team are always helpful, knowledgeable, and go the extra mile to support us. Our technical sales contact once even hand-collected a faulty school PC for the Head, fixed it the same day, and then reinstalled it on site — fantastic support!”

At Punch, we’ve worked closely with Education Consultants to understand their requirements and the requirements of their schools, which has helped us consistently deliver reliable, high performing systems that have increased performance across a range of educational applications. We’ve developed a close working relationship with the team and this partnership has led to clear performance and speed improvements for schools.

The results

Education Consultant’s schools have seen faster, more reliable systems, improving user confidence and classroom productivity.

“The new systems have led to a noticeably faster user experience, especially compared to our school’s 10 year-old hardware. The improvement is clear in daily use.”

The Procurement Director goes on to say;

“Overall the systems have been very reliable. The build quality has been strong and the after-sales support is excellent — always responsive and helpful.”

By taking the time to fully understand customer requirements, and working with our customers through detailed consultations, Punch Technology is able to deliver solutions that are tailor-made for your specific applications and end-users, and we look forward to working with Education Consultants in the future as they deliver solutions based on the changing needs of the schools they support.

As they say about the systems we have delivered to-date;

“It delivers exactly what we need — reliable, fast, and tailored to our school’s work.”

And when asked if Education Consultants would recommend Punch Technology to others in the education industry, they replied;

“Absolutely — we already have; great local business, quality builds, helpful staff, and outstanding aftercare.”

Punch Technology has been supporting the education sector for nearly 30 years. We work closely with our customers to fully understand their requirements and challenges, and deliver reliable solutions to suit all budgets. As a Microsoft partner, we can work with any education licensing schemes you qualify for. Speak to our technical sales team today to: