Collect & Return
The first 30 days are covered by a collect and return, parts and labour warranty service.
Return to Base Parts and Labour
30 days to the end of year one is covered by a return to base, parts and labour warranty service.
Return to Base Labour
Year 2 and year 3 are covered by a return to base labour warranty service.
At Punch, we like to take a relaxed attitude towards you upgrading your PC during the warranty period. As long as you don’t damage a component warrantied by us during your upgrade, we won’t void your warranty, unlike many other manufactures, just because you opened up the PC.
The Customer Services team is available from 9.00 am to 5.30 pm Monday to Friday.
Technical Support is here to help with your Hardware and Operating Systems issues. We operate a ticketing and callback system, so leave your contact details, serial number and a brief description of the issue and the first available operative will call you right back.
Punch Technology Technical Support will be provided for the lifetime of your system warranty which covers all Punch Technology hardware. When contacting Technical Support (firstname.lastname@example.org) please use your PC serial number as your reference, allowing us to know the exact details of the PC we are supporting. We also advise that you complete a system back up before starting the support process, as Technical Support may want to return your system to a restore point, or factory settings, to help isolate and diagnose the problem.
We offer a chargeable repairs service because “sometimes life just happens”, and just because an accident is not covered by warranty does not mean we cannot help get you back in the game. We will ask you to email the issue to Technical Support, and if we think we can effect a repair then Customer Services (email@example.com) will provide you with a quote and arrange for you to return the unit for inspection. If we find the quote does not cover the work required we will always seek authorisation from you before carrying out the repair.